# ABB's My Measurement Assistant+ Enhances Global Industrial Service Efficiency

> ABB's My Measurement Assistant+ platform, a finalist for the Tech Excellence Awards, is revolutionizing industrial device maintenance with AI-driven support that enhances efficiency and compliance across critical applications.

**Source**: azom.com | **Published**: 2026-11-05 | **Type**: article

## Key Facts

- ABB's My Measurement Assistant+ serves users in 100+ countries, highlighting global market reach.
- Swedish users account for 5% of global daily users, indicating strong local adoption and trust.
- Integration with Microsoft Foundry enhances competitive positioning through advanced data contextualization.
- AI-driven diagnostics can reduce maintenance costs, improving financial performance for industrial clients.
- Multilingual support expands market access, indicating strategic shifts towards inclusivity and global service.

## Summary

ABB has been recognized as a finalist in the Tech Excellence Awards for its innovative My Measurement Assistant+ platform, which is nominated in the Transformation of the Year category. This recognition highlights the increasing importance of digitalization and advanced technology solutions in industrial operations. The awards, now in their 22nd year, celebrate significant achievements in IT and technology across the country, underscoring the competitive landscape in which companies like ABB operate.

My Measurement Assistant+ is an industrial Internet of Things (IoT) web application that serves customers in over 100 countries. The platform leverages artificial intelligence to provide continuous support, diagnostics, and technical expertise, significantly simplifying the maintenance of industrial devices. In Sweden, where five percent of the platform's global users are located, My Measurement Assistant+ plays a crucial role in critical applications, such as water purity analysis and industrial emissions monitoring. This capability not only ensures compliance with regulations but also enhances operational efficiency for users.

David Lincoln, Digital Lead at ABB’s Measurement & Analytics division, emphasized the platform's innovative integration of generative AI with device-specific context, dynamic QR codes, and comprehensive service workflows. Unlike traditional solutions that merely incorporate AI chatbots, My Measurement Assistant+ functions as a connected digital assistant, providing a holistic support experience for industrial measurement devices. This advancement reflects a broader trend in the industry toward more intelligent, user-friendly solutions that facilitate real-time decision-making and operational improvements.

The platform is also integrated with ABB Genix™ Copilot, a generative AI solution developed in partnership with Microsoft. This collaboration aims to help industrial firms enhance efficiency, productivity, and sustainability by contextualizing vast amounts of operational data. By offering conversational support in multiple languages, including Spanish, German, and Chinese, My Measurement Assistant+ broadens its accessibility, allowing ABB to cater to a diverse global customer base. The ability to resolve technical issues quickly—often within minutes—positions ABB favorably against competitors who may not offer similar levels of responsiveness and support.

The recognition of My Measurement Assistant+ at the Tech Excellence Awards signals a growing emphasis on digital transformation within the industrial sector. As companies increasingly adopt IoT and AI-driven solutions, the competitive dynamics are shifting. Firms that invest in advanced technologies will likely gain a significant edge in operational efficiency and customer satisfaction. The integration of sophisticated digital tools not only enhances service delivery but also fosters long-term customer loyalty.

Looking ahead, the continued evolution of industrial IoT applications like My Measurement Assistant+ suggests a future where real-time data analytics and AI-driven insights become standard in operational practices. Companies that prioritize such innovations will not only improve their service offerings but also drive significant advancements in sustainability and productivity across the industry. As the market evolves, the ability to adapt and integrate cutting-edge technologies will be crucial for maintaining competitive advantage.

## Entities

- **Companies**: ABB, Microsoft
- **Products**: My Measurement Assistant+, ABB Genix™ Copilot
- **Technologies**: Gen AI, AI, cloud architecture, web application development, APIs, data integration, cybersecurity, identity and access management, UX design
- **People**: David Lincoln
- **Organizations**: Tech Excellence Awards, Dagens industri

## Key Concepts

Industrial IoT, AI-driven platform, Operational efficiency, Digital assistant, Technical support, Data contextualization, Multilingual support, Technical competency

## Definitions

- **Industrial IoT**: A network of interconnected devices that collect and exchange data to improve industrial processes.
- **Gen AI**: Generative AI refers to algorithms that can generate new content or data based on existing information.
- **Digital assistant**: A software agent that can perform tasks or provide information through natural language processing.
- **Cloud architecture**: The components and services that are required to support the delivery of cloud computing.
- **Technical support**: Assistance provided to users of technology products or services to resolve issues or improve performance.

## Use Cases

- Water purity analysis
- Industrial stack emissions monitoring
- Device maintenance support
- Real-time diagnostics
- Remote support access
- Data analysis and advice

## Frequently Asked Questions

**What is My Measurement Assistant+?**

My Measurement Assistant+ is an industrial IoT web application designed to provide support, diagnostics, and technical expertise for industrial devices. It simplifies maintenance and improves operational efficiency for users.

**How does ABB's solution improve operational efficiency?**

The solution enhances operational efficiency by providing real-time access to diagnostics and support, allowing users to resolve technical issues quickly. This leads to better process management and reduced downtime.

**What technologies are integrated into My Measurement Assistant+?**

The platform integrates various technologies including Gen AI, cloud architecture, and APIs, which work together to provide a comprehensive support experience for industrial measurement devices.

**In how many countries is My Measurement Assistant+ used?**

My Measurement Assistant+ is utilized by ABB’s customers in over 100 countries, showcasing its global reach and versatility in industrial applications.

**What languages does My Measurement Assistant+ support?**

The platform offers conversational support in multiple languages, including Spanish, German, Italian, French, Chinese, Portuguese, and English, catering to a diverse user base.

## Links

- [Read on Welcome.AI](https://welcome.ai/content/abbs-my-measurement-assistant-enhances-global-industrial-service-efficiency)
- [Original source](https://www.azom.com/news.aspx?newsID=66014)

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Source: Welcome.AI | https://welcome.ai/content/abbs-my-measurement-assistant-enhances-global-industrial-service-efficiency