# Asurion Enhances Invoice Processing Efficiency with Microsoft Copilot Studio

> Asurion's finance team has transformed its invoice processing efficiency by embedding Microsoft Copilot Studio, elevating touchless processing rates to over 70%. This innovation not only resolves common exceptions but also paves the way for further automation within financial operations.

**Source**: microsoft.com | **Published**: 2026-10-08 | **Type**: case_study

## Key Facts

- Touchless invoice processing increased from <20% to >70%, enhancing operational efficiency significantly.
- Embedding Microsoft Copilot Studio reveals a shift towards AI-driven automation in finance.
- Exception-heavy scenarios highlighted vulnerabilities in Asurion's previous processing methods.
- Improved automation likely boosts financial performance by reducing processing costs and errors.
- Strategic reliance on AI indicates a broader trend towards tech integration in financial operations.

## Summary

\## Summary
Asurion's finance team faced challenges with touchless invoice processing due to high exception rates. By collaborating with Microsoft to integrate a Copilot Studio agent into their invoice capture process, they significantly improved efficiency. As a result, touchless processing increased from below 20% to over 70%.

\## Background
Asurion is a technology solutions company that provides device protection and support services. Before the deployment of the Copilot Studio, their finance team struggled with a cumbersome invoice processing system that was heavily impacted by exceptions, leading to low automation rates.

\## Challenge
The primary issue was the high number of exceptions in the invoice processing workflow, which hindered the adoption of touchless processing. This bottleneck resulted in inefficiencies and delays in handling invoices.

\## Solution
To address the problem, Asurion's IT team worked with Microsoft to embed a Copilot Studio agent into the invoice capture process. This integration allowed the system to resolve common exceptions automatically before invoices were posted, streamlining the workflow.

\## Results
The implementation of the Copilot Studio agent led to a substantial increase in touchless invoice processing, rising from below 20% to more than 70%. This improvement not only enhanced efficiency but also set a precedent for further automation within the finance department.

\## Key Insights
Automating exception handling in invoice processing can significantly enhance operational efficiency. Collaborating with technology partners can lead to effective solutions that address specific workflow challenges.

\## Customer Testimonial
No direct quote is available from the source material.

## Entities

- **Companies**: Asurion, Microsoft
- **Products**: Copilot Studio

## Key Concepts

invoice automation, touchless processing, exception handling, finance automation, Copilot Studio integration, efficiency improvement, invoice capture process, adoption challenges

## Definitions

- **invoice automation**: The use of technology to streamline and automate the processing of invoices.
- **touchless processing**: A method of handling invoices with minimal human intervention, allowing for faster and more efficient processing.
- **exception handling**: The process of managing and resolving issues that arise during invoice processing.
- **Copilot Studio**: A Microsoft tool designed to assist in automating workflows and enhancing productivity through AI.
- **finance automation**: The use of technology to automate financial processes, improving accuracy and efficiency.

## Use Cases

- Embedding AI agents in invoice capture processes
- Improving touchless invoice processing rates
- Resolving common exceptions before invoice posting
- Enhancing overall finance team efficiency
- Creating patterns for broader automation in finance

## Frequently Asked Questions

**What challenges did Asurion face with invoice processing?**

Asurion's finance team struggled with exception-heavy scenarios that slowed the adoption of touchless invoice processing. This led to a significant drop in efficiency.

**How did Microsoft Copilot Studio help Asurion?**

Microsoft Copilot Studio was embedded into Asurion's invoice capture process, allowing the IT team to resolve common exceptions before invoices were posted. This integration significantly improved processing efficiency.

**What was the impact of the automation on touchless processing?**

The integration of Copilot Studio helped increase touchless processing from below 20% to over 70%. This marked a significant improvement in the efficiency of invoice handling.

**What are the benefits of touchless invoice processing?**

Touchless invoice processing reduces the need for manual intervention, leading to faster processing times and fewer errors. It also allows finance teams to focus on more strategic tasks.

**Can the improvements in invoice processing be applied to other areas of finance?**

Yes, the patterns created from improving touchless processing can be leveraged for broader finance automation initiatives, enhancing overall operational efficiency across the finance department.

## Links

- [Read on Welcome.AI](https://welcome.ai/content/asurion-enhances-invoice-processing-efficiency-with-microsoft-copilot-studio)
- [Original source](https://www.microsoft.com/en/customers/story/27456-asurion-insurance-services-microsoft-copilot-studio)

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Source: Welcome.AI | https://welcome.ai/content/asurion-enhances-invoice-processing-efficiency-with-microsoft-copilot-studio