# Beaumier Achieves 80% Reduction in Reservation Handling Time

> With Altek's integration, Beaumier's central reservations team has streamlined booking processes, reclaiming 47 hours monthly and enhancing guest interactions, all while maintaining their high standards of personalized service.

**Source**: hospitalitynet.org | **Published**: 2026-11-05 | **Type**: case_study

## Key Facts

- Beaumier cut reservation handling time by 80%, enhancing operational efficiency and guest satisfaction.
- Altek's integration allowed rapid deployment across 10 hotels in 13 weeks, showcasing agile tech adoption.
- 47 hours saved monthly translates to 560 hours annually, boosting team capacity for personalized service.
- AI-driven responses maintain luxury standards, providing competitive edge in high-value guest interactions.
- Streamlined processes reduce commercial risk, ensuring timely offers that influence booking decisions.

## Summary

\## Summary
Beaumier, an independent group of ten luxury hotels, faced challenges in efficiently handling complex guest inquiries. By implementing Altek, an AI tool integrated with Opera Cloud and Outlook, they reduced the active handling time per reservation offer by about 80%, saving 47 hours of team capacity monthly.

\## Background
Beaumier operates ten luxury hotels located in the French Alps, Provence, the Riviera, Ibiza, and the Swiss Alps. The group is known for its personalized service and unique designs tailored to each location. Prior to deploying Altek, the central reservations team managed complex guest inquiries manually using Outlook and Opera Cloud, which was time-consuming and labor-intensive.

\## Challenge
The central reservations team needed to streamline the process of creating personalized reservation offers. Each offer was built manually, requiring significant time and effort to check availability, rates, and guest profiles. The complexity of inquiries, often involving multiple rooms and specific guest needs, created a bottleneck in responding quickly to potential bookings.

\## Solution
Beaumier integrated Altek into their existing workflow, allowing it to work directly within Outlook and connect to live data from Opera Cloud. When a guest inquiry arrived, Altek would automatically check availability and rates, retrieve relevant profiles, and prepare a draft response in English or French. This automation reduced the manual steps previously required, enabling reservation agents to review and adjust the prepared responses before sending.

\## Results
The implementation of Altek led to an 80% reduction in active handling time per offer, decreasing the time from 5–10 minutes to just 1–2 minutes. With the central reservations team sending approximately 470 priced offers each month, this translated to a savings of about 47 hours of capacity monthly, or approximately 560 hours annually. Additionally, Altek also assisted in drafting replies to various guest inquiries beyond reservation offers, enhancing overall efficiency.

\## Key Insights
Automating routine tasks can significantly free up time for staff to focus on high-value interactions. Integrating AI tools into existing workflows, without requiring staff to learn new systems, can facilitate faster adoption and immediate benefits. Maintaining a personal touch in guest communication remains crucial, even when leveraging technology.

\## Customer Testimonial
"When we open the guest’s email, the draft is already there in Outlook with the rates filled in. We check it, adjust and send." — Astrid Gros, Reservation Manager, Beaumier

## Entities

- **Companies**: Beaumier, Altek
- **Products**: Opera Cloud, Outlook
- **Technologies**: AI
- **People**: Astrid Gros, Kristoffer Pedersen, Jon-Fredrik Hopland

## Key Concepts

reservation handling, AI integration, personalized service, hotel management, operational efficiency, guest communication, automation, time savings

## Definitions

- **AI**: Artificial Intelligence, a technology used to automate tasks and improve efficiency in various processes.
- **Opera Cloud**: A cloud-based hotel management system used for managing reservations and guest data.
- **Altek**: An AI tool designed to automate guest communication and streamline reservation processes in the hospitality industry.
- **personalized service**: Tailoring services and responses to meet the individual preferences and needs of guests.
- **central reservations**: A system or team responsible for managing and processing hotel reservations across multiple properties.

## Use Cases

- Automating guest communication
- Preparing personalized reservation offers
- Reducing manual work in hotel reservations
- Improving response times for guest inquiries
- Enhancing operational efficiency in hotel management
- Maintaining high service standards while saving time

## Frequently Asked Questions

**How did Beaumier improve its reservation handling time?**

Beaumier implemented Altek, an AI tool, which reduced the active handling time per reservation offer by about 80%. This allowed the team to save 47 hours of capacity monthly.

**What is the role of Altek in Beaumier's operations?**

Altek automates the preparation of personalized reservation offers by checking live availability and rates, allowing reservation agents to focus on refining responses rather than starting from scratch.

**How quickly was Altek rolled out across Beaumier's hotels?**

Altek was implemented across all ten hotels within 13 weeks, starting with a pilot at Le Val Thorens and quickly expanding to other locations.

**What benefits does Altek provide to Beaumier's team?**

Altek helps reduce manual work, improves response times, and allows the team to deliver personalized guest experiences while maintaining high service standards.

**What impact did the AI integration have on guest communication?**

The integration of AI allowed for faster, more personalized replies to guest inquiries, enhancing the overall guest experience and helping guests make booking decisions more efficiently.

## Links

- [Read on Welcome.AI](https://welcome.ai/content/beaumier-achieves-80-reduction-in-reservation-handling-time)
- [Original source](https://www.hospitalitynet.org/casestudy/4135267/47-hours-back-every-month-for-beaumiers-central-reservations-team)

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Source: Welcome.AI | https://welcome.ai/content/beaumier-achieves-80-reduction-in-reservation-handling-time