# Brown Health scales Microsoft Dragon Copilot and AI agents to ease care delivery > By integrating Microsoft’s AI technologies, Brown Health is transforming care delivery, alleviating clinician workloads, and improving patient outcomes through innovative solutions tailored to modern healthcare demands. **Source**: google.com | **Published**: 2026-07-24 | **Type**: case_study ## Key Facts - Key insights from this article - Business implications discussed - Technology developments highlighted ## Summary \## Summary Brown Health, a healthcare provider, faced challenges with rising patient demand and heavy documentation requirements. To address these issues, they implemented Microsoft Dragon Copilot and Microsoft 365 Copilot, resulting in significant reductions in documentation burden for over 400 clinicians and the creation of more than 24 AI agents to streamline various operational processes. \## Background Brown Health operates in the healthcare industry and has been expanding its regional footprint. Before deploying AI solutions, the organization struggled with increasing patient demand, financial pressures, labor shortages, clinician burnout, and extensive documentation requirements that hindered their ability to provide patient-centered care. \## Challenge The primary challenge was the overwhelming documentation demands that made it difficult for clinicians to focus on patient care. This situation was exacerbated by labor shortages and rising patient volumes, creating a bottleneck in care delivery. \## Solution Brown Health adopted Microsoft Dragon Copilot and Microsoft 365 Copilot to alleviate these pressures. They utilized Copilot Studio to develop over 24 AI agents tailored to support clinical workflows, hospital policies, patient access, and operational processes. These tools were designed to streamline documentation and improve efficiency in various areas of care delivery. \## Results The implementation of Dragon Copilot has helped over 400 clinicians at Brown Health reduce their documentation burden and minimize after-hours work. Additionally, the deployment of 24+ AI agents has enhanced operational efficiency across multiple functions, including emergency department guidance, routing, translation, scheduling, and overall operations. \## Key Insights Healthcare organizations facing similar challenges can benefit from integrating AI solutions to reduce administrative burdens. Tailoring AI tools to specific workflows can enhance operational efficiency and improve clinician focus on patient care. \## Customer Testimonial No direct quote is available from the source material. ## Entities - **Companies**: Brown Health, Microsoft - **Products**: Microsoft Dragon Copilot, Microsoft 365 Copilot, Copilot Studio - **Technologies**: AI agents ## Key Concepts patient-centered care, documentation burden, clinical workflows, hospital policies, AI agents, operational processes, ED guidance, labor shortages ## Definitions - **AI agents**: AI agents are software programs designed to assist with specific tasks in clinical settings, enhancing efficiency and workflow. - **documentation burden**: Documentation burden refers to the excessive time and effort required for healthcare professionals to complete administrative paperwork. - **Copilot Studio**: Copilot Studio is a platform that allows organizations to create customized AI solutions to streamline various operational processes. - **ED guidance**: ED guidance refers to the support systems in place to assist with emergency department operations and patient management. - **patient-centered care**: Patient-centered care is an approach that prioritizes the needs and preferences of patients in the healthcare process. ## Use Cases - reducing documentation burden - supporting clinical workflows - enhancing patient access - building AI agents for scheduling - routing and translation - improving operational processes ## Frequently Asked Questions **What challenges did Brown Health face?** Brown Health faced rising patient demand, financial pressures, labor shortages, burnout, and heavy documentation demands that hindered patient-centered care. **How did Microsoft Dragon Copilot help clinicians?** Microsoft Dragon Copilot helped over 400 clinicians at Brown Health reduce their documentation burden and minimize after-hours work, allowing them to focus more on patient care. **What is Copilot Studio?** Copilot Studio is a tool that enables organizations to build customized AI agents tailored to their specific operational needs and workflows. **What types of AI agents were built by Brown Health?** Brown Health built over 24 AI agents for various functions including emergency department guidance, patient routing, translation services, scheduling, and overall operational support. **What is the significance of patient-centered care?** Patient-centered care is crucial as it ensures that healthcare services are aligned with the needs and preferences of patients, ultimately leading to better health outcomes and satisfaction. ## Links - [Read on Welcome.AI](https://welcome.ai/content/brown-health-scales-microsoft-dragon-copilot-and-baib-agents-to-ease-care-delivery) - [Original source](https://www.google.com/url?rct=j&sa=t&url=https://www.microsoft.com/en/customers/story/26765-brown-university-health-microsoft-365-copilot&ct=ga&cd=CAIyGmI0NTVlMjM1YTE2NTljZTE6Y29tOmVuOlVT&usg=AOvVaw33tyhDET44wiXO_jjUgN0L) --- Source: Welcome.AI | https://welcome.ai/content/brown-health-scales-microsoft-dragon-copilot-and-baib-agents-to-ease-care-delivery