# KnowBe4 and AWS Collaborate to Accelerate AI Security Training Solutions > The collaboration between KnowBe4 and AWS has led to significant improvements in infrastructure and operational efficiency, enabling faster delivery of AI-driven security solutions to a growing user base. **Source**: blog.knowbe4.com | **Published**: 2026-11-13 | **Type**: case_study ## Key Facts - KnowBe4's user base exceeds 70,000, indicating strong demand for AI-driven security training solutions. - Collaboration with AWS accelerated feature production by three months, enhancing competitive agility. - Engineering productivity increased up to 10x, revealing significant operational efficiency gains. - Earning AWS AI Competency showcases KnowBe4's technical proficiency, enhancing market credibility. - Continuous learning initiatives for engineers indicate a strategic focus on talent development and retention. ## Summary \## Summary KnowBe4, a leader in security awareness training, faced challenges in managing the processing demands of over 70,000 users. By collaborating with Amazon Web Services (AWS), they streamlined their infrastructure, leading to significant improvements in engineering productivity and the rapid deployment of new features. As a result, engineering productivity for new development increased up to 10 times compared to the previous 12-24 months. \## Background KnowBe4 operates in the cybersecurity industry, providing security awareness training to organizations worldwide. Prior to the deployment of AWS solutions, KnowBe4 experienced processing delays and backlogs due to the high volume of users accessing their platform, particularly during peak times. \## Challenge The primary challenge was to manage the communication across various components and locations effectively. KnowBe4 needed a centralized infrastructure to enhance reliability and integration capabilities, addressing the processing delays caused by their large global user base. \## Solution KnowBe4 collaborated with AWS to build a more streamlined infrastructure. This involved architectural improvements that facilitated better data sharing across products. The deployment included the development of AIDA Orchestration, which utilizes autonomous AI agents to deliver personalized security awareness training and phishing simulations without human administration. \## Results The collaboration with AWS yielded several quantifiable outcomes: 1. Two features were launched three months ahead of schedule. 2. Dozens of AI projects are currently in development, each managed by small teams of engineers supported by AI coding agents. 3. Engineering productivity for new development increased up to 10 times compared to 12-24 months prior. \## Key Insights The partnership with AWS highlights the importance of collaboration in overcoming technical challenges. Organizations can achieve faster innovation and improved productivity by leveraging trusted partnerships and shared expertise, especially in the rapidly evolving field of AI. \## Customer Testimonial "Building on AWS helps us ship new risk indicators faster," says Matt Duren, SVP of Engineering for AI and Data. "We're at 316 today, and the number keeps growing every year." ## Entities - **Companies**: KnowBe4, Amazon Web Services - **Products**: KnowBe4 Platform, AIDA Orchestration - **People**: Matt Duren ## Key Concepts AI-native security awareness training, collaboration, infrastructure improvements, engineering productivity, AWS AI Competency, shared-responsibility model, continuous learning, customer success ## Definitions - **AI-native security awareness training**: Training programs designed to enhance security awareness using artificial intelligence technologies. - **AWS AI Competency**: A designation awarded to AWS Partners demonstrating technical proficiency and proven customer success in AI-related projects. - **shared-responsibility model**: A framework where both cloud service providers and customers share the responsibility for security and compliance. - **AIDA Orchestration**: Autonomous AI agents that deliver personalized security training and phishing simulations without human intervention. - **centralized infrastructure**: A unified system that manages communication and data sharing across various components and locations. ## Use Cases - Streamlined architectural improvements - Enhanced engineering productivity - Development of AI projects - Personalized security awareness training - Phishing simulations - Internal certification programs for engineers ## Frequently Asked Questions **What is the role of AWS in the collaboration with KnowBe4?** AWS provides the infrastructure that supports KnowBe4's AI-native security awareness training. This collaboration allows KnowBe4 to enhance its services and improve reliability for its users. **How has the collaboration with AWS impacted engineering productivity?** The collaboration has significantly increased engineering productivity, with reports indicating up to 10 times more productivity in net-new development compared to 12-24 months ago. **What is AIDA Orchestration?** AIDA Orchestration refers to KnowBe4's autonomous AI agents that create and deliver personalized security awareness training and phishing simulations, eliminating the need for human administration. **What does the AWS AI Competency signify for KnowBe4?** The AWS AI Competency recognizes KnowBe4's technical proficiency and successful customer outcomes in AI projects, highlighting their expertise in automating domain-specific work. **What can attendees expect at AWS re:Invent?** Attendees can learn about tested approaches, architecture patterns, and hands-on skills related to cloud and AI, which they can apply immediately in their organizations. ## Links - [Read on Welcome.AI](https://welcome.ai/content/knowbe4-and-aws-collaborate-to-accelerate-ai-security-training-solutions) - [Original source](https://blog.knowbe4.com/knowbe4-and-aws-behind-every-ai-advancement-is-strong-collaboration) --- Source: Welcome.AI | https://welcome.ai/content/knowbe4-and-aws-collaborate-to-accelerate-ai-security-training-solutions