Customer service teams face the titanic task of sorting daily influxes of unstructured information, responding... The post Supercharge Zendesk with Machine Learning appeared first on MonkeyLearn Blog.
Natural language understanding (a subset of Natural Language Processing) allows machines to understand human communication. Read about NLU and its uses.
Continual advancements in technology have transformed the way customers communicate with businesses, along with the... The post AI Is Revolutionizing Customer Care, for the Better appeared first on MonkeyLearn Blog.
Sentiment analysis of your brand reveals how customers feel about your business. Learn why it’s important and how you can use it to analyze social media data.
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