Artificial Intelligence Can Play Key Role In Good Governance

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We are seeing that governments are benefitting through Artificial Intelligence and are able to bring (governance) closer to people in their countries

Microsoft's India-born CEO Satya Nadella has identified AI as the center piece of the company's growth strategy. 

"Singapore is one that we recently worked with last year to actually help them create bots to better engage their customers," he said. 

"We're seeing organisations, we're seeing governments, Singapore being one of them, where they've actually been working at creating bots where people can come to their bot through their website and be able to access any information that they want.   They can ask questions, it really shortens the process and the interaction between government and customer," Forstrom said.

In India, for instance Microsoft is working on the applicability of AI on improving approach to agriculture and crop sowing. 

"It's a great example of what we're doing in India where we're actually using the power of AI to help farmers determine best times for seeding and for sowing their crops.   And they're seeing 30 per cent return from it," Forstrom said. 

"How do you make sense of the data that exists within an organisation, within a government?   AI is starting to help fuel that, and a lot of the products and services, the tools that are coming out, are helping to fuel that too," he said in response to a question. 

At the same time, he acknowledged that AI has a long way to go. 

"We're actually able to see tangible results and outcomes now in terms of how we can use AI in consumer scenarios and business scenarios.   We will start to see that just continue to explode exponentially as we move forward over the next ten years," he said. 

 


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