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The pandemic is emptying call centers. AI chatbots are swooping in


Brian Pokorny had heard of AI systems for call centers before. But as the IT director of Otsego County, New York, he assumed he couldn’t afford them. Then the pandemic hit, and the state governor ordered a 50% reduction of all government staff, forcing Pokorny to cut most of his call center employees. Meanwhile, inbound…

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Facebook’s voice synthesis AI generates speech in 500 milliseconds


Facebook's new AI text-to-speech system generates one second of humanlike audio in just 500 milliseconds, running on off-the-shelf processors.

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Regulating Machine Learning: where do we stand?


In recent years, Artificial Intelligence (AI) entered a new era. Enabled by an innovative type of algorithms called Machine Learning (ML) algorithms, by the multiplication of data sets and the tenfold increase in processing power, a wide range of applications has emerged, among others automated translation, autonomous car, cancer detection. This gives legitimate rise to hopes for the benefits t...

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The Global AI Summit AI in the Age of Pandemic 15 May 2020


Join us online for the Global AI Summit, a new annual gathering of AI experts, policymakers and individuals from around the world.

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Travel Industry Automates Pandemic Response With New Digital Tools


Technology firms are using digital tools designed for other enterprise applications to help the travel industry reassure wary airline passengers and hotel guests as it prepares for a return to business.

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