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SmartAction

  • Agents / Bots
  • 3 Case Studies
SmartAction helps companies improve their customer experience and cut costs by delivering artificial intelligence powered self service.

Sep 16

CrmXchange Grills SmartAction on Top 10 Conversational AI Questions

The editorial team at CrmXchange sat down with our own Brian Morin to dive into the top 10 questions their readers ask about deploying stellar experiences with conversational AI over voice. Please provide a brief overview of SmartAction’s conversational AI.   At a 50,000 ft level, the best way to think of us is having all […] The post CrmXchange Grills SmartAction on Top 10 Conversational AI Questions appeared first on SmartAction.

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Sep 14

The Current Landscape of AI-Powered CX

Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service. In this episode, Chad and Brian discuss the impact of the COVID-19 pandemic on self-service trends, as […] The post The Current Landscape of AI-Powered CX appeared first on SmartAction.

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Sep 14

SmartAction Executive Interview

Please provide a brief overview of SmartAction’s conversational AI.   At a 50,000 ft level, the best way to think of us is having all skills to mimic live agent behavior minus complex critical thinking skills or judgement that you can only get from a human. This means having the ability to engage conversations in natural […] The post SmartAction Executive Interview appeared first on SmartAction.

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Aug 18

SmartAction Announces Gary Davis as Chief Executive Officer

SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard™ for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve.  Los Angeles, CA – August 18, 2020 – SmartAction®, a leading provider of AI-powered virtual agents for contact […] The post SmartAction Announces Gary Davis as Chief Executive Officer appeared first on SmartAction.

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Case Studies
Case Study : Intelligent Virtual Agent Case Study

SmartAction's could-based voice & text solution is creating streamlined customer service experiences for legal & general America. Read about the great success here!

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Case Study : Omni-Bot Solution: Truck Rental Case Study

A leading North American truck rental brand worked with SmartAction to implement the first Omni-bot solution on the market. Read about their success here!

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Case Study : Electrolux Assesses Their First 6 Months With Virtual Agents

Electrolux reflects on six successful months of call automation. Learn how virtual agents increase customer satisfaction and reduce contact center costs!

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