The editorial team at CrmXchange sat down with our own Brian Morin to dive into the top 10 questions their readers ask about deploying stellar experiences with conversational AI over voice. Please provide a brief overview of SmartAction’s conversational AI. At a 50,000 ft level, the best way to think of us is having all […] The post CrmXchange Grills SmartAction on Top 10 Conversational AI Questions appeared first on SmartAction.
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service. In this episode, Chad and Brian discuss the impact of the COVID-19 pandemic on self-service trends, as […] The post The Current Landscape of AI-Powered CX appeared first on SmartAction.
Please provide a brief overview of SmartAction’s conversational AI. At a 50,000 ft level, the best way to think of us is having all skills to mimic live agent behavior minus complex critical thinking skills or judgement that you can only get from a human. This means having the ability to engage conversations in natural […] The post SmartAction Executive Interview appeared first on SmartAction.
SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard™ for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. Los Angeles, CA – August 18, 2020 – SmartAction®, a leading provider of AI-powered virtual agents for contact […] The post SmartAction Announces Gary Davis as Chief Executive Officer appeared first on SmartAction.
A leading North American truck rental brand worked with SmartAction to implement the first Omni-bot solution on the market. Read about their success here!Save to Library
Electrolux reflects on six successful months of call automation. Learn how virtual agents increase customer satisfaction and reduce contact center costs!Save to Library
POSTS FROM RELATED COMPANIES
Writing a technical tutorial or guide to support the open source community
You are working on an awesome project, but nobody knows how to use it. The chance of someone discovering and...
September 17, 2020 – Personalization: when is it too personal?
Optimove's customer data platform drives measurable growth through smart, hyper-targeted campaign orchestration, measurement & optimization, at scale.