ASAPP is an artificial intelligence software that aims to help call center agents work better and faster. ASAPP software says it does not replace human call center agents, but instead analyzes the calls of a centers most efficient agent and then sends to all agents real-time suggestions of what to say in response to specific things said by customers. For web chats, it presents the agent with multiple potential responses that can be sent with a click. It was founded in 2014 and is based in New York, New York.
Asapp Details
Headquarters: United States
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