Cogito - Real-Time Voice Analysis

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Cogito performs in-call voice analysis and delivers real-time guidance to agents and unprecedented insight to managers.

ENHANCE EVERY CONVERSATION WITH BEHAVIORAL SCIENCE Drive better phone interactions with Artificial Intelligence Cogito performs in-call voice analysis and delivers real-time guidance to agents and unprecedented insight to managers. Harness the power of voice Cogito analyzes phone conversations and provides real-time guidance to help employees better engage and connect with customers. - ENERGY - INTERRUPTION - EMPATHY - PARTICIPATION - TONE - PACE Live call monitoring Real-time dashboards enable supervisors to monitor and proactively intervene in live calls. Supervisors are automatically alerted to calls in which a customer is having a poor experience. Quality and experience insights Cogito’s analytics provide objective insight into agent speaking behavior and customer experience on every call. Live customer experience scores help identify actionable best practices and trends. ADVANCE YOUR COACHING Powerful Prediction Cogito’s algorithms analyze behavioral patterns to iteratively discover and take action on hidden insights. Predictions are generated to help organizations continuously increase customer engagement and enhance employee performance. TRY COGITO Built for enterprise USER FRIENDLY Easy to learn and simple to use. Instantly access call recordings and insights anytime. EASY INTEGRATION Rapidly connect with Telephony, CRM and Business Intelligence systems. DEPLOYED IN THE CLOUD Fast to launch,effortless to scale, and always secure. BETTER WITH TIME Cogito learns more as you do more – helping your organization perfect communication.

Learn more at cogitocorp.com


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