AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.
Customer experience is a challenge in the best of times. These golden rules will help you survive what comes next with happy customers in tow.
The “why” behind the Multilingual AI Agent Assistants (MAIA) project: A conversation with Dr. Graham Neubig
As the Multilingual AI Agent Assistants (MAIA) project progresses, Unbabel shares an interview with Dr. Graham Neubig of Carnegie Mellon University, a research partner.
Pre-trained neural network language models like GPT-3 are revolutionary. But human-in-the-loop is still crucial to making AI successful. Here’s why.
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