Alianza Fiduciaria Enhances Operational Resilience with AMD Technology
In a bid to tackle operational challenges and improve performance, Alianza Fiduciaria has embarked on a significant upgrade, deploying Lenovo systems powered by AMD Ryzen PRO processors to ensure reliability in their 24/7 financial operations.
Key Facts
- Alianza manages $40.8B in assets, highlighting its market influence and operational scale.
- Help desk tickets dropped 72.5% post-refresh, revealing improved efficiency and user satisfaction.
- AMD's security features met strict compliance, showcasing competitive advantage in regulated sectors.
- Cost-benefit analysis favors AMD, indicating strong financial performance and attractive TCO for Alianza.
- Alianza's IT strategy includes AI integration, signaling a strategic shift towards advanced technology adoption.
Summary
Summary
Alianza Fiduciaria, a prominent financial management company in Colombia, faced challenges with aging endpoints that struggled to meet the demands of its 24/7 operations. To address this, they deployed Lenovo ThinkPad L14 laptops and ThinkCentre M75q Tiny desktops powered by AMD Ryzen PRO processors. As a result, hardware-failure tickets decreased by 49.5% and PC performance tickets fell by 72.5%.
Background
Alianza Fiduciaria, part of Grupo Alianza, is a leading financial institution in Colombia with over 40 years of experience in fiduciary administration, investment funds, and structured trust services. The company manages over 140 trillion Colombian pesos (approximately US$40.8 billion) in assets for institutional and individual clients. Prior to the deployment, employees relied on aging Intel-based systems that struggled with performance, leading to an increasing number of help desk requests.
Challenge
The primary challenge was to deliver reliable and highly available services while managing cybersecurity conditions and modernizing legacy systems. As the existing systems aged, performance issues became evident, resulting in a growing help desk queue and escalating support tickets from end users.
Solution
Alianza initiated a two-stage endpoint refresh starting in 2025, deploying a total of 1,753 Lenovo devices equipped with AMD Ryzen PRO processors. The first stage included 922 systems, while the second stage added 831 systems. The IT team conducted a rigorous evaluation process, including stress tests and compatibility checks, to ensure the new systems met performance and security requirements. They opted for a mix of AMD Ryzen 5 PRO and AMD Ryzen 7 PRO processors to cater to different user needs.
Results
The deployment led to a significant reduction in support tickets: hardware-failure tickets dropped by 49.5%, and PC performance tickets decreased by 72.5%. Users reported improvements in operating system availability and processing times for large data queries. The integration of AMD PRO Security features was seamless, enhancing the company's cybersecurity posture.
Key Insights
Organizations facing similar challenges should prioritize rigorous evaluations of technology solutions, considering both performance and compliance requirements. A mixed-processor approach can optimize resources for various user roles, and strong vendor support throughout the deployment lifecycle is crucial for success.
Customer Testimonial
"Our main challenge had been to deliver reliable and highly available services for our clients... The new equipment had an immediate, positive impact on our operations in terms of performance, the experience our users have, and reducing help desk requests." — Jairo Velasquez, Help Desk Chief at Alianza.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- endpoint reliability
- The dependability of end-user devices in maintaining consistent performance and availability for business operations.
- AMD PRO Security
- A suite of security features integrated into AMD Ryzen PRO processors designed to protect sensitive data in regulated environments.
- digital transformation
- The integration of digital technology into all areas of a business, fundamentally changing how it operates and delivers value to customers.
- hardware refresh
- The process of replacing outdated hardware with newer technology to improve performance and reliability.
- RFP
- Request for Proposal; a document issued to solicit proposals from potential vendors for a project or service.
Use Cases
- →Improving performance of financial operations
- →Reducing help desk requests
- →Enhancing cybersecurity in financial environments
- →Supporting digital transformation initiatives
- →Facilitating large-scale hardware refresh
- →Integrating advanced processing capabilities
Frequently Asked Questions
What challenges did Alianza Fiduciaria face before the hardware refresh?
Alianza Fiduciaria struggled with aging endpoints that could not keep up with the processing demands of a 24/7 financial operation, leading to increased help desk tickets and concerns about service reliability.
Why did Alianza choose Lenovo and AMD for their hardware needs?
Alianza selected Lenovo and AMD after a rigorous RFP process that evaluated performance, security features, and long-term value. The combination of Lenovo machines with AMD Ryzen PRO processors was found to be the best fit for their requirements.
What improvements were observed after deploying the new systems?
After the deployment of Lenovo devices with AMD Ryzen PRO processors, hardware-failure tickets fell by 49.5% and PC performance tickets decreased by 72.5%, significantly enhancing operational efficiency.
How does AMD PRO Security benefit Alianza Fiduciaria?
AMD PRO Security provides integrated protection within the AMD Ryzen PRO processors, ensuring compatibility with Alianza's existing cybersecurity systems and enhancing their overall security posture.
What future initiatives does Alianza plan to pursue with AMD technology?
Alianza Fiduciaria plans to explore on-device AI initiatives in the midterm, leveraging the capabilities of the AMD Ryzen PRO processors they have deployed to enhance their operational efficiency further.