INRY Achieves 60% Faster Request Processing with ServiceNow EmployeeWorks
INRY's swift implementation of ServiceNow EmployeeWorks demonstrates the transformative power of AI in enhancing employee engagement and operational efficiency, setting a new standard for enterprise service interactions.
Key Facts
- INRY's 60% reduction in submission time highlights efficiency gains crucial for competitive agility.
- 97% request completion rate indicates strong operational effectiveness, enhancing client trust and retention.
- Rapid six-week deployment sets a new industry benchmark, reshaping expectations for implementation speed.
- INRY's firsthand experience with ServiceNow enhances credibility, positioning them as a trusted partner in AI.
- ServiceNow's integration capabilities suggest a strategic shift towards unified workflows, driving market demand.
Summary
Summary
INRY, an AI-first consulting firm, faced challenges with its legacy portal for employee requests. By deploying ServiceNow EmployeeWorks in just six weeks, INRY replaced the outdated system with a conversational AI front door, resulting in a 60% reduction in submission time for self-service requests and a 97% request completion rate.
Background
INRY, a ServiceNow partner based in Plano, Texas, specializes in AI-enabled workflow transformation. Before deploying ServiceNow EmployeeWorks, the company relied on a legacy portal that hindered efficiency and employee satisfaction in handling requests.
Challenge
The primary challenge was the inefficiency of the legacy portal, which required employees to switch between multiple applications to complete tasks, leading to delays and frustration.
Solution
INRY implemented ServiceNow EmployeeWorks, which serves as a single conversational AI front door for all employee requests. The platform integrates with commonly used tools like Microsoft Teams, Jira, and SharePoint, allowing employees to manage requests such as PTO submissions and expense reports seamlessly within one interface.
Results
The deployment of ServiceNow EmployeeWorks led to a 60% reduction in median submission time for self-service allocation requests. Additionally, the request completion rate increased to 97%, and the platform maintained a strong internal customer satisfaction score over the last two quarters.
Key Insights
The successful implementation of ServiceNow EmployeeWorks illustrates the importance of integrating AI solutions that streamline processes and enhance user experience. Companies can benefit from firsthand experience with technology before recommending it to clients, fostering trust and credibility.
Customer Testimonial
“ServiceNow EmployeeWorks is workflow, AI assistance, and automation in one place—and our first-hand experience directly translates into helping our clients identify the areas of greatest impact.” — Matt Robinett, Vice President and ServiceNow Practice Lead at INRY.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- AI front door
- A single conversational interface that allows employees to request and manage various tasks and services within an organization.
- ServiceNow EmployeeWorks
- A platform designed to streamline employee requests and automate workflows across departments using AI.
- workflow automation
- The use of technology to automate complex business processes and functions beyond just individual tasks.
- self-service allocation requests
- Requests made by employees to allocate resources or services without needing direct assistance from other staff.
- customer satisfaction score
- A metric used to gauge how products and services supplied by a company meet or surpass customer expectations.
Use Cases
- →Submitting PTO requests
- →Filing expense reports
- →Tracking tickets
- →Pulling client research
- →Surface sales opportunity insights
- →Updating benefits
Frequently Asked Questions
What is ServiceNow EmployeeWorks?
ServiceNow EmployeeWorks is a platform that serves as an AI front door for employees, allowing them to manage requests and tasks efficiently. It integrates with various tools to streamline workflows and enhance productivity.
How quickly can ServiceNow EmployeeWorks be deployed?
INRY successfully deployed ServiceNow EmployeeWorks in just six weeks, showcasing the platform's rapid implementation capabilities. This quick turnaround allows organizations to start benefiting from the system almost immediately.
What are the benefits of using an AI front door?
An AI front door simplifies the process for employees to request services and information, reducing the need to switch between applications. This leads to faster response times and improved employee satisfaction.
How does ServiceNow EmployeeWorks improve employee productivity?
By integrating with tools like Microsoft Teams and Jira, ServiceNow EmployeeWorks allows employees to perform multiple tasks within a single platform. This reduces time spent on administrative tasks and enhances overall efficiency.
What industries can benefit from ServiceNow EmployeeWorks?
ServiceNow EmployeeWorks can be applied across various industries, including healthcare, retail, manufacturing, and education. Its flexibility makes it suitable for any organization looking to improve workflow and employee engagement.