PROS Enhances Airline Decision-Making Speed with New AI Platform
With the launch of PROS Kairos, airlines can now harness advanced AI tools to transform decision-making processes. Genie Agents provide immediate, relevant insights, enabling unprecedented operational agility and improved customer engagement.
Key Facts
- PROS reduced query response time from days to minutes, enhancing decision-making agility.
- Transition to Lakebase Postgres improves processing efficiency, cutting costs on idle databases.
- Genie Agents enable self-service analytics, freeing engineering resources for strategic initiatives.
- Centralized AI governance via Unity Gateway strengthens compliance and operational control.
- Rapid deployment of new features accelerates market responsiveness, boosting competitive positioning.
Summary
Summary
PROS, a leader in airline revenue management, faced challenges in providing timely data insights to its users. By implementing the Databricks Data + AI Platform, including Genie Agents, Unity Gateway, and Lakebase Postgres, PROS transformed its data access process, enabling users to receive answers in minutes instead of days.
Background
PROS has been serving the airline industry for over 40 years, helping companies forecast demand, optimize pricing, and enhance commercial performance. Before deploying the new AI-driven platform, business users relied on predefined reports and submitted requests to engineering for new queries, which typically resulted in delays of a couple of days for responses.
Challenge
The primary challenge was the slow response time for data insights. Users were dependent on engineering to generate reports, which created bottlenecks and hindered timely decision-making. Additionally, earlier AI services lacked the necessary context, leading to inconsistent answers.
Solution
PROS adopted the Databricks Data + AI Platform to create the PROS Kairos platform, which integrates Genie Agents for demand, pricing, and flight analysis. These agents are built on curated datasets and internal documentation, allowing users to ask questions directly. The Unity Gateway centralizes AI governance, while Lakebase Postgres serves as the transactional backend, enhancing data processing capabilities.
Results
The implementation of the Databricks platform led to significant improvements:
- Analysts can now obtain answers in minutes, compared to the previous days-long wait.
- New data-dependent features move from concept to launch much faster due to accessible datasets.
- Unity Gateway reduced the need for custom AI gateways, saving months of engineering time.
- Developer productivity increased, with engineers able to prototype agents and generate dashboards more efficiently.
Key Insights
Organizations can enhance their data-driven decision-making processes by integrating AI solutions that provide immediate access to insights. Centralized governance and streamlined data management are crucial for scaling AI capabilities effectively.
Customer Testimonial
“Having every provider, every model and our own guardrails in the same platform makes it so much easier to control how our agents behave.” — Daniel Santana, Software Architect at PROS.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- Genie Agents
- Domain-specific agents on the Databricks Platform that allow teams to ask natural-language questions about enterprise data.
- Unity Gateway
- A centralized AI governance tool that manages model calls and ensures compliance with usage policies.
- Lakebase Postgres
- A transactional backend database used by PROS for efficient data processing and storage.
- PROS Kairos
- An AI-driven platform launched by PROS for airline retailing, leveraging advanced analytics and data management.
- large language model (LLM)
- A type of AI model capable of understanding and generating human-like text based on large datasets.
Use Cases
- →Real-time personalized offers for travelers
- →Natural-language flight search for travelers
- →Faster analytics and insights for decision-makers
- →Self-service analytics for business users
- →Migration of database instances to Lakebase Postgres
- →Development of new features in PROS Kairos
Frequently Asked Questions
What is PROS Kairos?
PROS Kairos is an AI-driven platform designed for airline retailing, which utilizes advanced analytics and data management to enhance decision-making and customer offers.
How do Genie Agents improve efficiency?
Genie Agents allow users to ask questions directly and receive answers in minutes, significantly reducing the time previously spent waiting for engineering reports.
What role does Unity Gateway play?
Unity Gateway serves as a centralized governance tool that manages AI model calls, ensuring compliance and efficient handling of requests across various agents.
Why is Lakebase Postgres important for PROS?
Lakebase Postgres acts as a transactional backend that supports heavy data processing needs while allowing for efficient scaling and management of data.
How has Databricks contributed to PROS's success?
Databricks has provided a robust analytics foundation that enables faster insights, improved governance, and streamlined development processes for PROS's AI initiatives.