Cognigy
Generative & conversational AI powered customer service agents for your business.
Technology
How Cognigy’s technology works — architecture, AI models, and technical capabilities.
What type of AI does Cognigy use?
Cognigy utilizes generative AI and knowledge AI to create conversational agents that can understand and respond to customer inquiries in a human-like manner, significantly improving customer interactions.
How does Cognigy work?
Cognigy operates by deploying AI Agents that utilize generative and conversational AI to automate customer interactions across various channels. These agents are designed to understand, decide, and resolve customer inquiries, enhancing efficiency and customer satisfaction.
What technology powers Cognigy?
Cognigy is powered by advanced generative AI and knowledge AI technologies, enabling it to deliver real-time AI translation and intelligent virtual agents capable of handling millions of customer interactions annually.
What are Cognigy's main features?
Cognigy offers features such as AI-powered agent assist, intelligent IVR, smart self-service capabilities, and real-time AI coaching. These features are designed to enhance customer service efficiency and improve agent performance.
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