CoSupport AI
AI customer support automation trained on your past tickets.
Technology
How CoSupport AI’s technology works — architecture, AI models, and technical capabilities.
How does CoSupport AI work?
CoSupport AI operates by training on historical support data to automate customer interactions. It resolves 60% of support requests within 60 days, leveraging a two-layer AI system for both agent assistance and autonomous ticket resolution.
What technology powers CoSupport AI?
CoSupport AI utilizes a USPTO-patented generative architecture designed to prevent AI hallucinations and ensure deterministic responses. This technology is built on advanced Natural Language Processing algorithms.
What are CoSupport AI's main features?
CoSupport AI features include a 60% ticket resolution rate within 60 days, a no-cost 30-day pilot, and the ability to integrate seamlessly with existing helpdesk systems. It also offers unlimited AI responses and customizable AI models.
What type of AI does CoSupport AI use?
CoSupport AI employs generative AI, specifically designed for customer support automation. This includes AI models that assist agents and autonomously resolve tickets, enhancing efficiency and customer satisfaction.
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