Riviera
The World's Best Hotel AI Voice Agents
Technology
How Riviera’s technology works — architecture, AI models, and technical capabilities.
How does Riviera work?
Riviera operates by utilizing AI voice agents that manage calls, answer inquiries, and perform tasks 24/7. It integrates seamlessly with hotel operations, allowing for instant guest interactions without delays, ensuring that every call is answered and every message is addressed promptly.
What technology powers Riviera?
Riviera is powered by advanced AI technology that enables real-time language detection and seamless switching between languages during conversations. This allows the AI agents to communicate effectively with guests in over 10 languages without requiring manual configuration.
What are Riviera's main features?
Riviera's main features include 24/7 AI voice agents, real-time language switching, seamless integration with hotel systems, and the ability to handle multiple calls simultaneously. It also allows for visual workflow configuration and provides guest intelligence through caller ID and reservation details.
What type of AI does Riviera use?
Riviera employs conversational AI that is capable of understanding and processing multiple languages. This AI is designed to handle complex guest interactions, including inquiries and reservations, while providing contextual information to human agents when needed.
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