Trace
Transforming customer interactions with AI agents for fintechs and banks.
Technology
How Trace’s technology works — architecture, AI models, and technical capabilities.
How does Trace work?
Trace AI agents complete tasks independently within financial institutions' internal systems, providing real-time responses over voice, chat, or email. They analyze situations, retrieve relevant data via secure APIs, and maintain transparency throughout the interaction.
What technology powers Trace?
Trace is built on breakthrough research that outperforms traditional chatbots and GPT wrappers. It utilizes advanced AI techniques to ensure low latency and seamless interactions, allowing for efficient customer service.
What are Trace's main features?
Trace offers features such as end-to-end resolution, multilingual support, and the ability to complete tasks independently. It guarantees no wait times, superhuman service, and a time to first token of less than 0.2 seconds.
What type of AI does Trace use?
Trace employs advanced voice AI technology that enables agents to securely perform actions like replacing cards or disputing charges. This technology is designed to handle complex customer requests with high accuracy and speed.
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