Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. We represent the evolution of chatbots, through a fundamentally new way of thinking, doing and designing e-commerce and user experiences. oo many AI platforms provide you the solutions they think you need, without understanding your painpoints. We listen to your needs, and help bring the communication between systems and humans back to being on human terms. We want to support businesses by reducing inefficiency and delivering awesome e-commerce and support experiences that build customer lifetime value. Resources Login Get a demo Create a Digital Twin of your best salesperson The number one AI chatbot platform using conversations to maximize profits and boost efficiencies for ecommerce brands? Certainly. Get started Certainly is trusted by leading ecommerce brands around the globe Why is Certainly the #1 solution for ecommerce? The Certainly Platform is built from the ground up with ecommerce in mind. With our half a decade’s experience working with pure-play brands and hybrid stores, we know online sales inside and out. Deep industry knowledge By focusing on ecommerce, we understand the specific needs of online merchants Ecommerce focused AI Our proprietary AI comes with premade templates and intents for 90% of the most common customer queries Bespoke data We understand your customers’ needs, and have millions of conversations with users worldwide to build from The AI chatbot platform that enhances all your teams Boost Average Order Value by 20% Introduce an AI salesperson that intelligently recommends products, reduces returns, and upsells to your ecommerce store. Discover more Deflect 50% of support tickets Collect valuable customer data Drive customer activation  AI built for ecommerce, superpowered by LLMs Have engaging conversations with your customers using our propriety, ecommerce focused Natural Language Understanding (NLU), supplemented with integration to Large Language Models (LLMs) like OpenAI’s ChatGPT.  Contextual understanding to avoid user frustration NLU to always understand your customers LLM integration for unique, humanlike responses Learn more “95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!” Nik Sharma CEO, Sharma Brands Seamless one-click integrations No-code template integrations for business users and hyper-flexible APIs for developers. See all integrations Features for every stage of the customer journey One-click multilingual Chat with customers in their preferred language out-of-the-box Go live in days With templated flows and pre-built intents, time-to-live has never been faster 18% higher conversion rate x4 increase in CS efficiency 100+ languages supported Data for everyone In-platform reporting ranging from granular message insights to high-level business reports Let your brand shine Endless customization possibilities for your widget and chatbot tone of voice Smooth handover to agents for the tickets that need a human touch SMS, social media, email: reach your customers wherever they are with our omnichannel set-up The perfect integration for Shopify merchants? Certainly Bring the customer experience of your store to the next level with our plug-and-play Shopify integration. Learn more Fast set-up Connect your Certainly chatbot to your Shopify account in seconds   Understands your brand From inventory to FAQs, your chatbot will know your store inside out  Fits into your tech stack Native integrations to your helpdesk, CRM, and support channels Don’t just take our word for it, listen to our customers! Take a look at what our customers say, from fashion brands driving efficiencies in their customer service to snack food brands boosting conversions.  Meet our customers Previous “Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.” Jess Cervellon Head of Customer Experience, Feastables “With the NLU and loads of customization in the Canvas, Certainly allows for a very flexible configuration which we couldn’t find anywhere else.” Richard James Head of Digital, Rat & Boa “Everyone was always available, and I felt like a whole team was looking after us... I would definitely recommend you to other businesses.” Lucy Greenwood CEO & Founder, Lucy & Yak “Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience” Enis Ayari Founder & CEO, Bumpli