Hyro

Intent-based chatbots and IVRs are costing resources and hurting CSAT scores. Replace them with Hyro to converse easily, convert more and collect actionable customer insights across all digital channels. Go adaptive. Using a language-based approach, including knowledge graphs and NLU, we roll out AI chat and voice interfaces at scale. Our Impact Made by people who love what they do, for companies who love their customers. Our Vision To simplify interactions across all digital channels, so that companies and their customers can communicate easily and achieve more, together. Skip to content Platform Healthcare Solutions Resources Company Log In Book a Demo Hyro announces $20M Series B to advance responsible AI-powered communications. Read More Close Shrink your workload, Save your workforce You can't afford to waste time with low-value work. Shield your staff from repetitive calls and messages, improve support and access to services, and stretch operational dollars with AI-powered assistants. Book a Demo Watch Now TRUSTED BY TOP ENTERPRISE TEAMS Dr. Curtis Cole, CIO at Weill Cornell Medicine ״What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we're seeing 47% more appointments booked online.״ +47% Conversion Rate -33% Bounce Rate View Case Study Amber Fencl, Senior Vice President Digital Health & Engagement at Novant Health ״We were able to automate 85% of all calls to our support center. Moreover, NLP gives us firsthand patient insights to drive decision-making. That is invaluable.״ +85% Automation Rate -99% Average Hold Time View Case Study Heidi Shalev, VP Marketing & Engagement at Austin Regional Clinic ״We quickly deployed an AI assistant that works for our patients, staff, and overall business needs. After implementation, we drove additional value with analytics of how patients interact with us online.״ Watch Video Matt White, Data and Innovation Officer, Contra Costa Health Services ״We were able to deflect up to 80% of password reset calls through SMS self-service. It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would've provided manually.״ +450% Goal Completion Rate 95% Self-Service Rate View Case Study Watch Video Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville ״We found Hyro to be the right solution to scale automation across multiple channels and help us enhance service levels for our team members, medical staff and patients alike.״ Why Baptist Health Chose Hyro Building is overrated, and 60x slower. Companies expend endless IT resources to create virtual assistants, leading to high cost of ownership. Conversational flows take over 3-6 months to train–and the result? Rigid bots built by non-experts that break and frustrate your customers. Leave the building to us, so you can focus on what matters. Your teams need help now. See 60x faster time-to-value from AI assistants. No training data required, no maintenance involved. Everything you need, out-of-the-box, to start automatically resolving over 85% of repetitive tasks. AI-POWERED DIGITAL WORKFORCE Meet Your Digital Workforce The AI assistants you need to resolve over 85% of repetitive tasks,  adaptive across call centers, websites, mobile apps, SMS and more. FAQ Resolution Serve customers with instant answers to their most frequently asked questions. Learn More IT Help Desk Smart Routing Scheduling Management FAQ Resolution Physician Search Spot™ GPT-Powered Search Rx Management Call Center SMS Website Mobile Apps Messaging Tools ADAPTIVE COMMUNICATIONS Handle unlimited calls & messages and collect actionable insights along the way Call Center Automation Easily sort call volume by fully automating routine calls, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service. Streamline call center operations by eliminating long wait times and reducing reliance on staff, all while maintaining 100% capacity. Read More AI Assistants Skilled out-of-the-box members of your team, with no training required. Activate conversational AI assistants that adapt to your enterprise, performing top-line skills on behalf of burnt-out staff to achieve better engagement, operational efficiency and scalability. Read More Conversational Intelligence Goodbye black boxes and siloed reporting. Hyro empowers operations, IT, support and engagement teams with the visibility to confidently act on conversational data across all communication channels, improving operational efficiencies with easy and intuitive feedback loops. Read More Hyro for hire, available immediately No training, no burnout, no turnover. Pre-loaded with the core capabilities you'd expect in fully onboarded employees. Download CV Adaptive Communications is winning awards. We're consistently #1 in replacing bad chatbots and outdated IVR systems. 50M+ Successful Conversations 120M+ Minutes Saved 1100+ Bad Chatbots Replaced Hyro is rated 4.9/5 stars in G2 reviews. THE PROOF IS IN THE PERFORMANCE +85% Automation Rate 5.5X ROI Within 6 Months +40% Agent Productivity -35% Operational Costs 7X Average Handle Time INTEGRATIONS Connect to your favorite tools– from critical data sources to messaging and telephony systems See All Integrations Epic EMR Take Advantage of Epic's Advanced APIs and Hyro's AI Assistant to automate patient record identification, scheduling management and prescription support. Learn More Salesforce Set up a bi-directional sync with the world's #1 CRM, automatically turning contact data into conversations that can seamlessly transfer to Salesforce Chat. Learn More ENTERPRISE-GRADE CONVERSATIONAL AI Gain a competitive edge with industry- leading explainability and control GPT-4 made reliable and ready for enterprise The power of large language models meets Hyro's unrivaled explainability. GPT-4 allows for unlimited search and FAQ capabilities, providing ground-breaking support for your customers. Start giving spot-on answers, on the spot, while keeping full control. Introducing GPT-Powered Spot™ Privacy and security for total peace of mind The highest standards of privacy and data security exist here–that's why the world's most responsible organizations trust us. With HIPAA compliance, GDPR compliance, and SOC-2 Type II certification all in tow, you can automate without worry. Inside Hyro for Healthcare: 5-Min Walkthrough Watch Now BLOG Why GPT-4 Is Not the Robo-Nurse You've Been Praying For Read Full Blog Post GUIDE Adaptive Communications for Healthcare Get the Full Guide Soak up insights from leading healthcare executives as they dish on emerging technologies and digital strategies that are pushing the patient journey to new heights. Tune Into the Podcast EPISODE 19 Find a Physician & Beyond: Guiding the Digital Patient Journey Featuring Graham Gardner, CEO, Kyruus Automate routine communications to unlock a more productive and profitable workforce. Book a Demo Platform Adaptive Communication Platform AI Assistants Call Center Automation Conversational Intelligence INTEGRATIONS Integrations with Hyro Epic EMR Integration Salesforce Integration Yardi Integration Solutions HEALTHCARE SOLUTIONS Conversational AI for Healthcare Call Center AI for Healthcare Conversational Analytics for Healthcare HEALTHCARE SKILLS Spot™: GPT-Powered Search Scheduling Management Healthcare IT Help Desk Rx Management Physician Search FAQ Resolution ADDITIONAL SOLUTIONS Conversational AI for Real Estate Resources Blog Success Stories Guides & Reports Video Library Webinars Glossary PODCAST Patient Journey Pioneers Company About Us Careers Hyro in the News Partnerships Shrink your workload. Save your workforce. Book a Demo Privacy Policy Terms of Use Cookie Policy EULA We value your privacy We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking 'Accept All', you consent to our use of cookies. Customize Reject All Accept All Skip to content Platform Healthcare Solutions Resources Company Log In Book a Demo ADAPTIVE COMMUNICATIONS PLATFORM Conversational AI at the Push of a Button With omnichannel communications and analytics in one platform, you can handle unlimited calls and messages while automatically collecting key business insights. Book a Demo Watch Product Overview ENTERPRISES ARE GOING ADAPTIVE 360° coverage of all your customer interactions — with conversational AI that adapts to your data THE BENEFITS OF ADAPTIVE COMMUNICATIONS ROI, not R&D. Achieve 60x faster time to value from AI assistants with zero investment from IT teams. We Are Lightning fast to deploy Surpassing the next-fastest solution by 173 days, Hyro's conversational AI platform is #1 in time to value. Effortless to maintain Save over 350 hours per year spent on building bots and maintaining complex conversational flows. Simple to scale End manual configuration of decision trees and implement additional skills across your enterprise. So You Can Handle 10x more inquiries Cover 10x more requests and topics than other conversational AI solutions using Hyro's NLU engine. Resolve over 85% of tasks Optimize efficiency by letting support teams focus on complex cases while automating repetitive tasks. Communicate cross-channel Gain conversational insights from interactions across your websites, call center, and mobile apps. Trusted by adaptive organizations, trophied by adaptive institutions We found Hyro to be the right solution to scale automation across multiple channels and help us enhance service levels for our team members, medical staff and patients alike. Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville Digital Health 150 2022 Cool Vendor 2022 Conversational AI Solution 2022 CALL CENTER AUTOMATION 100% of call center traffic, intercepted Provide stellar, standardized experiences for every caller. Eliminate wait times with self-service options, route conversations accurately to the right agent, and cut call center operation costs while maintaining full capacity. See how they do it: Read More AI ASSISTANTS 24/7 support & navigation for all website visitors Replace outdated chatbots to start resolving over 85% of your web-based inquiries, like scheduling, FAQs and more. Unlock better access to services, improved customer satisfaction, and increased conversion rates–without needing to build or update any workflows. See how they do it: Read More CONVERSATIONAL INTELLIGENCE Real-time visibility into channel performance Your chatbots, IVR systems and manual agents have created a big black box–until now. Finally, understand how your conversations are impacting the customer journey. Unlock insights around critical workflows across all your key channels, like engagement and conversion metrics, trending topics, missing terms and more. See how they do it: Read More IMPROVING THE METRICS THAT MATTER +70% Automation rate for all repetitive calls and messages 3X Average Return on Investment (ROI) +220% First Touch Resolution Rate -35% Operational Costs INTEGRATIONS Adapting to the technology partners you trust and rely on No hidden headaches here—no matter where the data is coming from. Seamlessly connect to the CRMs, EMRs, telephony systems and other critical tools that power your business. Frequently Asked Questions Why do I need conversational AI software? How do I choose a conversational AI platform? What is the difference between adaptive communications and other conversational AI platforms? Which channels are included in Hyro's Adaptive Communications Platform? Unlock your digital potential with the #1 adaptive communications platform. Book a Demo Platform Adaptive Communication Platform AI Assistants Call Center Automation Conversational Intelligence INTEGRATIONS Integrations with Hyro Epic EMR Integration Salesforce Integration Yardi Integration Solutions HEALTHCARE SOLUTIONS Conversational AI for Healthcare Call Center AI for Healthcare Conversational Analytics for Healthcare HEALTHCARE SKILLS Spot™: GPT-Powered Search Scheduling Management Healthcare IT Help Desk Rx Management Physician Search FAQ Resolution ADDITIONAL SOLUTIONS Conversational AI for Real Estate Resources Blog Success Stories Guides & Reports Video Library Webinars Glossary PODCAST Patient Journey Pioneers Company About Us Careers Hyro in the News Partnerships Shrink your workload. Save your workforce. Book a Demo Privacy Policy Terms of Use Cookie Policy EULA